FAQs

  • You can book online through our booking system here or call us on 07 3487 1414
    Online bookings are available 24/7, and our reception team can help with anything more complex, like referrals or multiple concerns.

  • We do not require referrals, but for a Medicare rebate on a dermatology consultation, you'll generally need a valid referral from your GP or another specialist. Cosmetic consultations, including our complimentary nurse-led consults, don't require a referral.

  • A dermatologist consultation is for medical, cosmetic, laser or surgical skin concerns (acne, eczema, skin checks, rosacea, etc.) and doesn’t require a referral, although Medicare rebates may only apply to referrals.

    Our complimentary cosmetic nurse-led consult is a free appointment with our nursing team to assess your skin and talk through cosmetic treatment options — no referral needed.

  • Yes, our nurse-led cosmetic consultations are complimentary. This is a chance to have your skin assessed and discuss suitable treatment pathways before committing to any procedure.

    Costs only apply if you choose to book a treatment in the plan offered to you.

  • Consultation fees vary depending on the type of appointment and treatment. Please contact our reception team on 07 3487 1414 for current pricing, or ask at the time of booking.

  • Medicare rebates may apply to eligible dermatology consultations with a valid referral. Cosmetic treatments are generally not eligible for a Medicare rebate. Our team can talk you through what applies to your appointment.

  • Please bring your referral letter (if applicable), Medicare card, private health insurance details (if relevant), a list of current medications, and any relevant previous test results or images of your skin concern if possible.

  • Yes, you can book on behalf of a family member. Please have their details, including date of birth and any referral information, ready when booking.

  • We recommend booking as early as possible, as appointment availability can vary. For urgent skin concerns, please call us directly and let us know so we can prioritise accordingly.

  • For urgent skin concerns, please call us directly on 07 3487 1414 so we can arrange the earliest possible appointment.

  • We're located at 2/1437 Logan Rd, Mount Gravatt QLD 4122 and are on the ground level of the SCURRS building. When you enter the car park, turn right.

  • You'll receive a phone call and a confirmation via email or SMS. If any forms or preparation are needed before your visit, we'll include details in this confirmation or send them separately ahead of your appointment.

Bookings

  • Yes, we offer payment plans through AfterPay, or an in-house option for eligible treatments. Please call and ask our reception team for details when booking. 07 3487 1414

  • We accept cash, EFTPOS, credit card, AfterPay. Payment is generally required on the day of your appointment.

  • This depends on the type of consultation or treatment being requested.

    For many medical consultations, laser treatments and procedures, we have standard consultation fees and, where applicable, set treatment pricing that we are happy to provide over the phone, via email or through our website.

    However, some treatments require an individual clinical assessment before pricing can be confirmed. This is because the recommended treatment, complexity, number of lesions, treatment area, underlying medical condition for diagnosis or treatment plan can vary significantly between patients. In these cases, an accurate quote can only be provided following a consultation with the treating clinician.

  • Yes, our nurse-led cosmetic consultations are complimentary. This is a chance to have your skin assessed and discuss suitable treatment pathways before committing to any procedure.

    Costs only apply if you choose to book a treatment in the plan offered to you.

  • Consultation fees vary depending on the type of appointment and treatment. Please contact our reception team on 07 3487 1414 for current pricing, or ask at the time of booking.

  • Medicare rebates may apply to eligible dermatology consultations with a valid referral. Cosmetic treatments are generally not eligible for a Medicare rebate. Our team can talk you through what applies to your appointment.

  • Prescription-only cosmetic injectable treatments are subject to Australian advertising laws and professional obligations. The Therapeutic Goods Administration (TGA) advertising requirements and AHPRA guidelines prohibited the advertising  of pricing for prescription-only cosmetic injectable treatments over the phone, via email, social media or other public communication channels until a comprehensive consultation has been attended.

    As these treatments require an individual clinical assessment to determine suitability, we cannot provide pricing for prescription cosmetic injectable medicines prior to a consultation. Patients interested in cosmetic injectable treatments must first attend a consultation with one of our qualified clinicians. During this consultation, the clinician will:

    • Assess whether treatment is clinically appropriate.

    • Discuss suitable treatment options.

    • Explain the risks and benefits.

    • Provide a personalised treatment plan.

    • Discuss all associated fees and obtain informed consent before any treatment proceeds.

  • Yes, a consultation fee applies regardless of whether you go ahead with treatment, as this covers your dermatologist's/nurse's time and assessment.

  • We aim to be upfront about all costs. Your treatment plan will outline expected fees, and we'll let you know in advance if anything additional (like pathology, biopsy or a follow-up) may incur a separate charge.

Costs & Payments

  • Either option is perfectly fine. Your GP can send the referral directly to us, or you are welcome to bring a copy with you to your appointment.

    To ensure you receive any applicable Medicare rebate, we simply need to have your valid GP referral before or at the time of your appointment.

    A GP referral is not required to see one of our dermatologists privately. You are welcome to book without a referral if you prefer. However, if you are eligible for Medicare, a valid GP referral will generally provide you with a higher Medicare rebate for your dermatology consultation.

  • (subject to Medicare changes):

    • New dermatology consultation with a valid GP referral: approximately $88 Medicare rebate.

    • Review dermatology consultation with a valid GP referral: approximately $43 Medicare rebate.

    • New or review consultation without a valid GP referral: approximately $21 Medicare rebate.

    The decision to obtain a GP referral is entirely yours. If you choose not to obtain one, you are still welcome to attend your appointment; however, your Medicare rebate may be lower.

  • Standard GP referrals are valid for 12 months from first use, and referrals from specialists for 3 months from first use, unless otherwise stated. Check with your GP if you're unsure of your referral's expiry.

  • Derm Skin Specialists is unable to advise whether your consultation or procedure is covered by your private health insurance.

    As our services are generally provided on an outpatient basis, private health insurance rebates do not typically apply to routine dermatology consultations or outpatient procedures.

    Following your appointment, you will receive an itemised tax invoice, which you can submit directly to your private health insurer for assessment. As benefits vary between insurers and individual policies, it is your responsibility to contact your insurer to confirm your level of cover, any applicable exclusions, waiting periods, and eligibility for reimbursement.

Referrals & Medicare/Insurance


  • We recommend avoiding excess sun exposure, self-tanner, and active skincare ingredients (like retinoids or exfoliating acids) for a few days beforehand. Arriving with clean, makeup-free skin helps us get a clear assessment, especially for skin checks or laser consults.

  • This will depend on the treatment you are having. Please check with your treating doctor, as recommendations vary depending on the procedure and your individual medical history.

    Do not stop any prescribed medications unless you have been specifically advised to do so by your treating doctor or the clinician who prescribed them.

    If any medications or supplements need to be ceased prior to your treatment, your doctor will discuss this with you during your consultation and provide you with specific instructions where appropriate.

  • Yes, you're welcome to bring a support person or family member. Please note that for privacy reasons, they may be asked to wait in the reception area during parts of your consultation.

  • Please let us know if you're pregnant or breastfeeding when booking, as this may affect which treatments are suitable. Our team will guide you on safe options during this time.

Preparing For Your Visit


  • Yes, after your consultation you'll receive a treatment plan outlining recommended next steps, so you have something to refer back to. We'll also often follow-up to ensure you're tracking well with your treatment plan.

  • We'll contact you by phone or ask you to book a follow-up appointment to discuss the results, depending on the outcome.

     

  • Please call our clinic directly on 07 3487 1414 during business hours. If it's an after-hours emergency, please seek urgent medical care or visit your nearest emergency department.

  • This depends on your treatment — some procedures include a follow-up as standard, while others require you to book separately. We'll let you know what's included at the time of your consultation.

Results, Aftercare & Follow-Up


  • We're located at 2/1437 Logan Rd, Mount Gravatt QLD 4122. We're located on the ground level of the SCURRS building and we're on the right once you enter the car park. Street parking is also available. 


  • Yes, our clinic is 100% wheelchair accessible. 


  • We're open 8am - 5pm Monday - Friday, and 8am - 12pm on Saturday for UVB existing patient walk ins. 


  • Children are welcome to attend the clinic with you; however, DERM Skin Specialists is unable to provide supervision or childcare during your appointment.

    If your consultation or procedure requires your full attention, or you are likely to be in the treatment room for an extended period, we kindly ask that you arrange for another responsible adult to accompany you to supervise your children.

    Our reception team is unable to supervise children while you are in your consultation or undergoing treatment.

Clinic Logistics


  • Your information is stored securely in line with Australian privacy law and our clinic's privacy policy. Only authorised staff involved in your care have access to your records.


  • Yes, you can request a copy of your medical records or clinical photos at any time. Please contact reception, as a formal request process applies.


  • Clinical photos are taken for your medical record and treatment tracking only. We will never use your images for marketing or any other purpose without your explicit written consent, and you can decline at any time and retract your consent.


Privacy & Records


  • Simply book a consultation, either with or without a referral (for medical concerns) or directly (for cosmetic consults). We'll ask you to complete some new patient forms either online beforehand or on arrival.


  • We generally operate on an appointment-only basis to ensure everyone receives adequate consultation time, but feel free to call ahead if you have an urgent concern.


New Patients