Frequently Asked Questions Derm Skin Specialists, Mount Gravatt

No. You can book Dr Mitch Robinson, Dr Emily Shao or Dr Benny Yau at our Mount Gravatt clinic directly, online or by phone, with no GP referral. A referral only changes what Medicare pays back. An initial specialist consultation is from $395. With a valid GP referral, Medicare returns about $88, so you pay about $307; without one, about $21. See fees and Medicare.

Book online at any time through our online booking, or call us on 07 3487 1414. Our reception team can help with anything more complex, such as referrals or several concerns at once.

Book a dermatologist for a medical, surgical, laser or skin cancer concern, such as acne, eczema, rosacea or a skin check. Book a nurse skin assessment if you want a Registered Nurse to assess your skin and talk you through cosmetic treatments. Which appointment should I book?

Either is fine. Your GP can send it to us, or you can bring a copy. We need it before or at your appointment for the Medicare rebate to apply. More on referrals.

GP referrals are valid for 12 months from first use. Referrals from another specialist last 3 months, unless the letter says otherwise. Check with your GP if you are unsure. Referrals and Medicare.

Most new patients are seen within two weeks, and skin check appointments are usually available within a week. You can ask for a particular dermatologist or the first available appointment. Meet our dermatologists.

For an urgent skin concern, such as a spot that is changing fast or bleeding, call us on 07 3487 1414 and tell us. We will arrange the earliest appointment we can.

Yes. Have their details ready, including date of birth and any referral. Dr Emily Shao sees children as well as adults. Meet Dr Emily Shao.

Yes. Dr Emily Shao is one of our three specialist dermatologists, and specialist skin checks are available with her. Call 07 3487 1414 to book with her.

You will get a confirmation by email or SMS, and our team may call you. If you need forms or preparation before your visit, we include the details or send them ahead of your appointment.

Book a consultation online or by phone, with or without a referral. We will ask you to fill in new patient forms, either online beforehand or when you arrive. Book online.

We work by appointment so everyone gets enough time. Please call ahead if you have an urgent concern. Visiting our clinic.

Usually about 15 to 30 minutes. It takes longer if you have many moles, a complex history or need a biopsy at the same visit. About our skin checks.

A GP skin check with Dr Jimmy Wang ($195) suits routine checks at average risk. See a dermatologist (from $395) if you have had melanoma, have many or unusual moles, or have one spot of real concern. Compare skin checks.

Often, yes. If a spot needs a biopsy, it can usually be done at the same visit under local anaesthetic. Sometimes it is planned for another day, depending on the spot and the site. Skin checks and biopsies.

We follow up your results and contact you by phone, or ask you to book a follow-up appointment, depending on the result. We explain the next step, whether that is reassurance, treatment or surgery. Skin cancer surgery.

It is better not to. Melanoma can occur under the nails, and makeup or fake tan can hide spots. Please arrive with clean skin. Preparing for a skin check.

We explain the diagnosis and your options. Many early skin cancers can be treated here, from freezing and creams to photodynamic therapy and surgery in our own procedure room. Skin cancer surgery and PDT.

Your referral letter if you have one, your Medicare card, private health insurance details if relevant, a list of the medicines you take, and any previous test results or photos of your skin concern. First visit checklist.

Avoid excess sun, self-tanner and active skincare, such as retinol or exfoliating acids, for a few days beforehand. Arrive with clean skin and no makeup, especially for a skin check or laser consultation. Skin check tips.

Don't stop any prescribed medicine unless your treating doctor or the doctor who prescribed it tells you to. If anything needs to be paused before a procedure, your doctor will explain this at your consultation and give you specific instructions. Skin surgery.

Yes, you are welcome to bring a support person or family member. For privacy, they may be asked to wait in reception for parts of your consultation. Our clinic.

Yes. After your consultation you get a plan setting out the recommended next steps, the likely number of sessions and the total cost. We often follow up to check you are on track. Your written quote.

It depends on your treatment. Some procedures include a follow-up as standard, while others need a separate booking. We tell you what is included at your consultation. Fees.

Call our clinic on 07 3487 1414 during business hours. After hours, if it is an emergency, seek urgent medical care or go to your nearest emergency department. Contact us.

Please call 07 3487 1414 as early as you can, so we can offer the time to another patient. Contact details.

Your information is stored securely in line with Australian privacy law and our privacy policy. Only authorised staff involved in your care can access your records. About DERMSS.

Yes. You can ask for a copy of your medical records or clinical photos at any time. Please contact reception, as a formal request process applies. Contact us.

Clinical photos are taken for your medical record and to track your treatment. We never use your images for marketing without your written consent, and you can say no or withdraw consent at any time. About us.